By accessing our Site and/or using our Service as a potential Guest or Host, You agree to be bound by these Terms, which You acknowledge to have read and understood.
We reserve the right, at our sole discretion, to change, modify or otherwise alter these Terms at any time. You must review these Terms on a regular basis to keep yourself informed of any changes.
By using this Site, You agree that the posting of new or revised Terms on the Site shall constitute adequate and constructive notice to You of any and all revisions and changes. Continued use of the Service after any such changes or after explicitly accepting the new Terms upon logging into the Site shall constitute Your consent to such changes.
acts as the Host’s disclosed agent or intermediary in the name of and on behalf of Hosts who have listed their properties on our Site, and not in any way in its own name, and such services supplied, acting in that capacity, in taking part in, or consisting of the intermediation in, the provision of a Host’s accommodation listed on our Site and/or in facilitating the conclusion of such rental transactions are supplied to Hosts; and
Guests can offer to make a booking through the Site by following the processes for making a booking request set out on the Site and clicking on the appropriate confirmation button or booking link (via Your Account or email). It is important that Guests check the information entered and correct any errors before making a booking request since once You click on such button or link, input errors cannot be corrected.
If at any time prior to clicking on the appropriate confirmation button or link, You (the Guest) decide that You do not wish to proceed with Your booking request, You should close the application window.
Once Your booking request has been made, We will then notify the concerned Host by email and in their Account to accept or reject the booking request. Hosts are required to either confirm or reject Your booking request within 24 hours of that request, after which the booking request shall automatically expire. If the booking request is subsequently accepted by the Host through our Site, You will receive an automated email confirming the Host’s booking confirmation and the Host’s relevant contact details, and Your relevant contact details will also be forwarded to the Host. The payment process described under Section 4 below will also apply upon receipt of a booking confirmation.
Once such contact details have been provided, all communication for example, concerning details and information about the booking and rental transaction, including, without limitation, arrival times and handling of keys, should be direct between You and the Host through our Site as facilitated by our Service where required/applicable.
You will be able to access details of Your booking confirmation through Your Account. The Site is offered in English, French, German , Italian and Spanish and the language of the Site may be changed by a Guest when using the Site to make a booking request.
Upon receipt of a booking confirmation, Guests enter into a direct contract with the concerned Host. Hosts are not obliged to make any property available until a booking confirmation has been sent by the Host via the Site to Guests and a Guest is not guaranteed a booking with a Host until payment has been made by the Guest subject to these Terms. However, upon issuing a booking confirmation, Hosts shall be responsible for providing the accommodation referred to in the booking confirmation.
If a Guest requests a booking, they will be responsible and liable to pay the relevant Host in full the rental rate due for such booking if accepted by the Host subject, in each case, to these Terms and any other terms and conditions specific to the booking as agreed between a Guest and their Host. In order to secure collection of such payment, Guests will be asked during the booking process to provide payment card information and billing address. StopSleepGo will also obtain a pre-authorisation on Your payment card for the total amount of Your booking request to ensure that You have the necessary amount of funds available to cover the transaction. If Your booking request is accepted by the Host for the dates set out in Your request, the payment process described under Section 4 will apply. If a booking request is refused, expires or is cancelled, any pre-authorisation of Your payment card will be released or as applicable, shall expire after a period of up to 30 days unless you contact us to request an earlier release.
As a Guest, if You cancel Your booking, the provisions and refund levels of Section 5 below will apply. Please note that no refunds will be provided after the last deadline set out in the cancellation policy selected by the concerned Host. Furthermore, our Fees (as defined below) are non-refundable.
Any monies collected and received by StopSleepGo from Guests for bookings made on the Site shall be held by StopSleepGo subject to a conditional obligation to transfer or account for such monies to Hosts less our Fees StopSleepGo minimum fee 65usd.
Outside of the Philippines
Fee Structure. In consideration of the Services, StopSleepGo keeps a portion of the Host's Accommodation price 5% of the total host fee for individuals with up to 10. 10% for agents, property managers or individuals with 10 properties or more. As a Guest, you agree to pay the amount posted by your Host and StopSleepGo prevailing Guest fees these are displayed as service fee on the booking amount and range from 6 to 12% of the total accommodation costs this is subject to a minimum fee of $65 usd. As a Host, you may post a Listing for free and agree to pay StopSleepGo its prevailing Host fees for each Guest this fee will be deducted automatically form your pay-out. Some optional services or functions may incur additional fees, which you agree to also pay. Our Fees are non-refundable and exclusive of any applicable Taxes and VAT which may be charged in addition thereon, and shall be added to the Host Fee to calculate the total amount payable by the Guest for the stay
Inside the Philippines
Host commission 10%
Guest service charge 7% or a minimum $15 USD 700 pesos
StopSleepGo shall collect a payment from You equal to the Host Fee and our Fees through the Site after the Host accepts Your booking and a booking confirmation is sent to You by the Host and you then make a payment by clicking PAY NOW in your dashboard. As noted above, Hosts are required to either accept or reject Your booking within 36 hours of Your booking request.
Hosts set the currency in which they require payment USD, GBP. For Guests’ convenience, the Site can display prices in a choice of currencies. Such converted prices are for information only and Guests payment cards will be debited in the currency set by the relevant Host and StopSleepGo disclaims all or any liability in respect of any additional charges that may be charged to a Guest by his or her bank related to Our collection of the payment in the currency set by the relevant Host.,
Bank transfer / International wire (3 to 7 business days): available outside of UK.
Your bank may charge a international wire fee for receiving StopSleepGo is not responsible for any fees deducted during the international wire, by your bank, or by the intermediary bank.
Example if your nightly rate is $100 usd and a guest books 5 nights for a total amount of $500 usd You will receive $485 which is total amount $500 minus StopSleepGo 3% service fee
America and rest of World
All host choosing to price their property in USD and receive USD as payment.
We automatically charge the guest in USD and disburse payment to our host in USD. We are a UK company but hold USD accounts in order to transfer host payments internally within the USA. For accounts out side the USA StopSLeepGo are unable to take responsibility for any receiving fees charged by your bank. STopSLeepGo will pay the transfer fees from our accounts only. All other fees charged by the host bank account are the responsibility of the bank account holders.
UK and Europe host and users
StopSleepGo is a UK company
Although we are able to deposit funds directly to the European host bank accounts. As a UK company we process all our payment are in GBP. You are able to display your prices in the currency of your choice example Euros. On receiving a booking our system will automatically convert that amount to GBP and at the same time add 3% to the total price charge to the guest. We will then forward the amount taken in GBP to the host bank account. Unfortunately we have no control over the exchange rate at the time of disbursement. As we are a UK company all European transactions must be processed in GBP and we can only disburse the GBP equivalent to you.
As a Guest, You hereby authorise and agree that StopSleepGo shall debit (whether directly or indirectly via a third party payment processor, subject to that third party’s terms and conditions) Your payment card of the amount of the Host Fee plus our Fees upon confirmation of Your booking by the Host and your clicking the button PAY NOW. You also agree to pay any other charges agreed with the Host before the booking confirmation that weren't included in the payment when You arrive at the property or as otherwise agreed with the Host. You will receive a further notification email for receipt of the payment.
The payment shall be taken by a debit of the Host Fee plus our Fees from one of the acceptable payment methods listed on the Site, which may include debit and credit card (Eurocard/MasterCard, Visa, American Express) and such payment shall be taken in the currency set by the Host (subject to the available currencies). Payments by cash or cheque will not be accepted, and accordingly StopSleepGo cannot be held liable for any loss of cash or cheques. You will also be asked to provide customary billing information such as name, billing address and payment information. As a Guest, You agree to pay all fees and charges contained in the Host’s booking confirmation as accessed through Your Account, irrespective of whether the Service was accessed by You or by a third party using Your Account. It is Your responsibility to take all measures that are necessary to ensure that Your password remains secret and to prevent the use or misuse of such password by any unauthorised person. You shall notify StopSleepGo promptly if You discover or suspect that Your password has become accessible to or has been misused by any unauthorised third party, so that We can block Your account.
if Guests want to change their booking, such Guests will need to contact StopSleepGo Customer Service, NOT their Host directly on such changes. Guests should note however that as they have previously agreed and accepted terms with the Host in respect of the booking, the Host is entitled to, and may therefore, charge Guests additional charges for such changes.
Guests can cancel their booking at anytime subject to and in accordance with the cancellation policy selected by the concerned Host and payments due under such policy in the event of a cancellation will be deducted from any refund to Guests and remitted by us to Hosts (We will retain our Fees, which are non-refundable). To cancel a booking, Guests should send an email to support@StopSleepGo.com.
Cancellation policies: in case of a late cancellation, by European law the host will be paid out 95% of the payout amount, due to the fact that the host did not incur the same costs as if the guest had actually stayed in the property
Cancellation policies protect both Hosts and Guests in the event of cancellations. Please refer to the Cancellation Policy for further information.
For slightly negligent breach of material contractual obligations - or “cardinal obligations” -StopSleepGo’s liability shall be limited in the amount to the damage typically foreseeable at the time of the conclusion of the contract. Material contractual obligations (or “cardinal obligations”) are those obligations which put the User into exactly this legal position to which he shall be entitled pursuant to contents and purpose of the contractual terms as well as such obligations, whose performance only will make possible proper performance of the contract and on whose full compliance the User regularly relies and is entitled to rely.
StopSleepGo accepts no liability for the slightly negligent breach of obligations other than those listed above.
Otherwise the User's statutory claims for damages remain unaffected unless they are limited by a contractual provision individually agreed by the parties.
The aforesaid limitation of liability shall not apply in cases of mandatory statutory liability (in particular under the terms of the Product Liability Act (Produkthaftungsgesetz)), malicious concealment of a defect, on assumption of a guarantee or culpable personal injury by StopSleepGo.
The User undertakes to take appropriate steps to prevent and mitigate damage.
Our Liability to Guests
If You have a problem during your stay, please inform the Host immediately. If you cannot resolve it with the host, please contact the customer support team and they will try to help you As a Guest, You will also be asked and entitled to leave a review about the listed property on our Site.
We only accept responsibility for any injury, illness or death, if caused by our own negligence and liability in respect of statutory rights that You may have against Us as a consumer that cannot be excluded or limited by law. Any claims arising out of Your stay in a Host’s accommodation must be brought against the Host.
To the fullest extent permitted by law, We exclude all representations and warranties relating to the rental property that is the subject of Your booking with a Host.
Our Liability to Hosts
We only accept responsibility for any injury, illness or death, if caused by our own negligence and liability in respect of statutory rights that You may have against Us and that cannot be excluded or limited by law. Any claims arising out of the Guest staying in Your property must be made against the Guest.
Exclusions and limitations
We cannot accept responsibility for any damage, loss, delay, or inconvenience caused by circumstances beyond our reasonable control. Such circumstances include but are not limited to war, threat of war, riots, civil strife, or terrorist activity, industrial disputes, natural or nuclear disasters, fire, airport closures, bad weather conditions, interruption or failure of a utility service or the acts of any local or national government. We reserve the right to cancel any booking affected by such circumstances.
Our aggregate liability to Guests and Hosts under or in relation to these Terms and/or any bookings made through the Site is limited to a maximum of the value of the booking in question. This limit does not apply to cases involving death or personal injury caused by our negligence.
To the extent permitted by law, We hereby exclude:
all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; and
any liability for any direct, indirect or consequential loss or damage incurred by any Host or Guest in connection with any booking including loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; and loss of goodwill, whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation, nor any other liability that cannot be excluded or limited under applicable law.
As a Guest, You accept responsibility for the proper conduct of all members of Your party during Your stay at a Host’s listed property. We shall be under no obligation whatsoever to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation) that You may incur as a result of Your stay being terminated early by the Host because of Your behaviour or the behaviour of members of Your party.
If You cause damage to a Host’s accommodation in which You are staying, You must fully reimburse the Host concerned for the cost of the damage. You must also indemnify Us for the full amount of any claim made against Us by the Host or any third party as a result.
If any provision or part of a provision, of these Terms is found by any court or authority of competent jurisdiction to be unlawful, otherwise invalid or unenforceable, such provision or part-provision will be struck out of these Terms and the remainder of these Terms will apply as if the offending provision or part-provision had never been agreed.
You may not transfer any of Your rights or obligations under these Terms without our prior written consent. We may transfer any of our rights or obligations under these Terms without Your prior written consent.
These Terms and all matters arising out of or relating to these Terms (including non-contractual disputes or claims) shall be interpreted in accordance with and governed by the laws of England and Wales.
Any claim or dispute arising out of or in connection with these Terms (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the English courts.
If you have any questions about these Terms, please contact StopSleepGo at support@StopSleepGo.com.